Returns & Exchanges
We want you to be fully satisfied with your purchase.
If you are not 100% happy with your purchase, please send it back within 14 days of delivery for a full refund of the cost of the product. Unwanted items must be returned by post and the cost of delivery is payable by the customer.
If you have received the wrong item, please email to let us know.
Please include images of what you've received and let us know what product you were expecting.
When returning items, we strongly recommend that when you return items, you ask the post office for proof of postage. You can obtain this by asking your local post office for a proof of postage receipt.
We cannot process returns that are lost in the post.
What can I return?
You may return all new, unworn/unused items fulfilled by Kontraband Stores for a full refund of the cost of the product.
Please note: We cannot accept returns on the following types of items:
- CDs/DVDs that have had their seal broken.
- Perishable goods such as food.
- Underwear / Earings
- Taylormade / Personalised items.
How can I return items?
To return an item, you first need to print off a returns form:
You need to include this returns form with your return to ensure we can process your return quickly and efficiently.
If you are unable to print a returns form out, please write all the required details down and include this with your return.
If you have received the wrong item, please contact before returning the order.
Where should I return my order to?
For UK Returns:
PO Box 6170
For international Returns:
C/O Packsmart Ltd
The Fulfilment Centre
Princes Drive Industrial Estate
Will any return costs be refunded?
Unwanted orders must be returned by post and the cost of the delivery is payable by the customer.
If you return something because of an error on our part or because it’s damaged or defective, please contact us at before returning the order.
Kontraband will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
When will I get my refund?
We endeavor to process refunds within 48 hours of receiving your return, however, please allow 7 days for your refund to be fully processed.
Once your return has been refunded, your account should be credited within 3-7 business days, depending on your bank.