We aim to get ordered placed before 13:00 Monday to Friday dispatched on the same working day. If this is not possible, they'll be dispatched on the next working day.
Orders placed outside our Monday to Friday office hours will be dispatched on the next working day.

Once your order has been dispatched, you will receive an email informing you that your order is on its way.

How long will it take to get my order?

Below is a rough guide of how long orders can take to get to you once they've been dispatched.

Service / Destination Estimated Delivery Time
UK 1st Class 2-3 Business Days
UK 2nd Class 3-7 Business Days
UK Courier Next Business Day
Western Europe 7-21 Business Days
- Germany, Spain, Portugal, Italy 14-28 days
Eastern Europe 21-28 days
USA / Canada 10-21 days
Australia 21-28 days
Rest of the world 21 days - 6 weeks

Please note: These estimates are not guarantees. Once your order has shipped, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices.

If your order hasn't arrived in the specified time we can only look into it if you selected tracked shipping. If your order was sent via standard (unrecorded) post we have to allow 21 days (28 days outside the UK) before we can escalate the order as lost.

You can find information on Royal Mail's international delivery partners here: https://www.royalmail.com/personal/track-your-item/international-tracked-signed/delivery-partners

These delivery estimates do not apply to pre-orders until they have been dispatched.

When will I receive my pre-order?

Orders containing pre-ordered items will be dispatched in line with the release date published on the webstore.

Whilst every effort is made to get your order to you by the release date, we are unable to guarantee this for orders outside of the UK.

What shipping options do you offer?

Service Tracking Signature
Royal Mail 1st
Royal Mail 2nd
RM Tracked 24
RM Tracked 48
UK Courier - DPD
Euro Mail
Euro Mail - Tracked
ROW Mail
ROW Mail - Tracked
Courier - DPD/DHL

Customs & Import Charges

All import and export costs are the responsibility of the customer.

We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information.

We mark all packages for overseas delivery with contents and order value marked accordingly.

Where can I track my order?

The vast majority of our orders, both UK and International are sent via Royal Mail. You can track your order with your tracking number here: https://www.royalmail.com/track-your-item

UK Courier orders can be tracked on one of the following links: https://www.dxdelivery.com/consumer/my-tracking/,
https://www.dpd.com/tracking.

International TrakPack orders can be tracked here: https://www.trackmytrakpak.com

My order still hasn't arrived, what can I do?

It's possible that the item you ordered was on pre-order. Check the product page to see if the item you ordered is on pre-order. If it isn't, please contact us at and we'll look into this for you.